01Step 1 of 6
Wait for Offline mode
Wait while the device checks its connection.
Check before you continue
- The connection screen can remain for 90 seconds.
- Do not restart the device.
FunPass support
FunPass operator guide3 minute read
Keep trading in Offline mode
Wait for the connection check, then continue approved FunPass sales on the same device.
Watch the 64-second guideKeep the device powered on. Do not repeat a sale while the connection screen is open.
Vendor Zebra · 64-second guide
Read the video steps
- Wait for Offline mode. Wait while the device checks its connection.
- Build the order. Build the visitor order as normal.
- Take the FunPass payment. Ask the visitor to tap their FunPass.
- Wait for Payment Successful. Complete the order only after Payment Successful appears.
- Keep the device powered on. Keep the device powered on while saved sales upload.
- Contact Ludo Support. Contact Ludo Support when Offline mode stops trading.
02Step 2 of 6
Build the order
Build the visitor order as normal.
Check before you continue
- Choose FunPass when Offline mode is ready.
- Do not offer an unavailable payment method.
03Step 3 of 6
Take the FunPass payment
Ask the visitor to tap their FunPass.
Check before you continue
- Follow the limit shown on the device.
- Do not promise a FunPass balance.
04Step 4 of 6
Wait for Payment Successful
Complete the order only after Payment Successful appears.
Check before you continue
- Hand over the order after success.
- Do not repeat a stored sale.
05Step 5 of 6
Keep the device powered on
Keep the device powered on while saved sales upload.
Check before you continue
- Uploads start when the connection returns.
- Do not clear app data.
06Step 6 of 6
Contact Ludo Support
Contact Ludo Support when Offline mode stops trading.
Check before you continue
- Report the mode shown on the screen.
- Keep the device powered on.
Does the screen look different?
Stop the task and contact Ludo Support. Do not guess the next step.