Overview
Sendrato Australia Pty Ltd (ABN 98 605 555 833) operates the Ludo Leisure Suite, a closed-loop cashless payment platform for events and venues.
Ludo wallets use closed-loop controls for events and venues. Credits are intended for use at the relevant Event, cannot be transferred between End User wallets, cannot be withdrawn as cash, and are returned through the Event redemption process where possible. We review these controls as payment rules, operating requirements, and our products change.
Wallet controls
Ludo wallets are limited in the following ways:
- Balances are capped for Event use.
- Credits are redeemable only for goods and services at the relevant Event.
- Wallets cannot send funds to, or receive funds from, other End User wallets.
- Value cannot be withdrawn in cash.
Unused balances are returned through the Event redemption process, normally to the original payment method.
Regulated payment partners
Card payments are acquired and settled by regulated payment partners. Those partners carry AML/CTF obligations for their acquiring and settlement services.
Sendrato supports partner customer due diligence, fraud, chargeback, sanctions, and settlement enquiries where those enquiries relate to Ludo transactions.
Platform controls
We use operational controls to reduce misuse of the Ludo Platform. These include:
- monitoring for suspicious patterns, including repeated load-and-refund cycling;
freezing wallets or suspending accounts where we reasonably suspect fraud, unauthorised use, or unlawful conduct;
- retaining transaction records for 7 years;
cooperating with payment partners, law enforcement, regulators, and AUSTRAC where required or appropriate.
When this position would change
If Sendrato launches higher-value wallets, peer-to-peer transfers, third-party payout, open-loop stored value, or cash withdrawal, we will reassess the product, compliance, and payment partner requirements before launch.
Contact
Questions about this statement may be directed to Sendrato Australia Pty Ltd, 1044A Dandenong Rd, Carnegie VIC 3163, Australia, or gday@ludo.computer.