Operators
Operator pre-event runbook
Site survey, network setup, vendor onboarding milestones, gate readiness, day-zero checklist.
18 min
Request guideResources
Practical resources for the day-of-show team.
Operator handbooks, vendor onboarding, kiosk training, technical docs, and the FAQs that answer most operator and support questions.
Tech docs
Integration specs, hardware certification, network sizing, webhooks, data export.
Open tech docsPractical library
Guides and technical docs, organised by who needs them.
Most guides are 5 to 20 minute reads. Use the request buttons below and we will send the right guide or technical detail.
Operators
Live operations dashboard reference
How to read the live ops dashboard during the show. What to watch, what to ignore, when to redeploy staff.
9 min
Request guideVendors
Vendor onboarding and settlement walkthrough
How vendors register, get their POS configured, see live earnings, and receive payouts.
12 min
Request guideOperators
Kiosk and terminal staff training
Common visitor questions, escalation paths, soft fail recovery, end-of-shift handover.
14 min
Request guideOperators
Visitor wallet quickstart for marketing teams
How to brief comms, signage, and announcers on the wallet flow before the show opens.
7 min
Request guidePartners
Partner deployment checklist
For connectivity, hardware, and field-services partners arriving on-site. What to bring, who to find.
10 min
Request guideTechnical docs
Integration specs, network sizing, hardware certification, webhooks, and data export for the engineers, IT directors, and partner crews who live in the implementation detail.
Integrations overview
Card processing, indoor wayfinding, CRM, email, headless CMS. What plugs in and how.
Request technical detailWebhooks reference
Event payloads for activations, top-ups, redemptions, vendor settlements, status changes.
Request technical detailPOS app technical spec
Hardware compatibility matrix, local mode, offline behaviour, sync rules.
Request technical detailVisitor app spec
iOS and Android, web wallet fallback, bundled offline data, push targeting, deep links.
Request technical detailNetwork and connectivity
Wi-Fi 7 mesh sizing, private 5G option, redundancy patterns, bandwidth budget per terminal.
Request technical detailData export and reporting
Per-event exports, vendor settlement reports, finance reconciliation. Formats and schemas.
Request technical detailFAQ
Common questions, straight answers.
The questions every operator, vendor, and technical team asks before a live venue day.
General
What Ludo is, who it is for, and how to start.
Payments and operations
Wallet, settlement, hardware, vendor onboarding, and day-of-show operations.
Technical
Integrations, data, network, offline mode, security posture.
POS app support
Troubleshooting and day-of-show questions for the Ludo Terminal.
Platform and data support
Operator dashboard, exports, vendor settlement, post-event reports.
Support
Need a human?
Live ops support for active deployments runs through your dedicated comms channel. For everything else, here is how to reach us.
gday@ludo.computer
Phone (Australia)
1300 669 117
Hours
Mon to Fri, 9am to 5pm AEST. Live ops outside hours during deployments.
Deployment channel
Dedicated comms channel during active deployments.
Take it further
Want a guide we have not written yet?
Tell us what would help. The list above grows when operators tell us what they actually need on day three of a 12-day fair.