Operators
Operator pre-event runbook
Site survey, network setup, vendor onboarding milestones, gate readiness, day-zero checklist.
18 min
Available on request
Resources
Practical resources for the day-of-show team.
Operator handbooks, vendor onboarding, kiosk training, instruction videos, technical docs, and the FAQs that answer most procurement and support questions.
Tech docs
Integration specs, hardware certification, network sizing, webhooks, data export.
Open tech docsInstruction videos
Short training videos for terminals, kiosks, dashboards, and vendor settlement. Coming soon.
Preview listGuides
The handbooks, organised by who needs them.
Most are 5 to 20 minute reads. PDFs are available on request from your account contact.
Operators
Live operations dashboard reference
How to read the live ops dashboard during the show. What to watch, what to ignore, when to redeploy staff.
9 min
Available on request
Vendors
Vendor onboarding and settlement walkthrough
How vendors register, get their POS configured, see live earnings, and receive payouts.
12 min
Available on request
Operators
Kiosk and terminal staff training
Common visitor questions, escalation paths, soft fail recovery, end-of-shift handover.
14 min
Available on request
Operators
Visitor wallet quickstart for marketing teams
How to brief comms, signage, and announcers on the wallet flow before the show opens.
7 min
Available on request
Partners
Partner deployment checklist
For connectivity, hardware, and field-services partners arriving on-site. What to bring, who to find.
10 min
Available on request
Visitors
Visitor help flyer template
Print-ready leaflet for the gate and information desks: how to top up, how to recover a lost account.
3 min
Available on request
Operators
Security and procurement FAQ
PCI scope, data residency, uptime SLAs, network spec, and the questions a procurement team will ask.
11 min
Available on request
Instruction videos
Short training videos are coming soon.
We are turning the guides into short, practical clips for staff briefings, vendor onboarding, and live-ops refreshers.
Operators
POS terminal basics
Opening the Ludo POS app, checking device status, taking a payment, and recovering gracefully.
Coming soon
Visitors
Kiosk top-up flow
How visitors add value, print or collect media, and what staff should check before escalating.
Coming soon
Operators
Live ops dashboard walkthrough
The screens operators keep open during the show: device health, spend, vendors, and alerts.
Coming soon
Vendors
Vendor settlement walkthrough
What vendors see, how earnings are reconciled, and how the closeout report should be read.
Coming soon
Tech docs
For the people plugging Ludo into your stack.
Integration specs, network sizing, hardware certification, webhooks, and data export. Built for the engineers, IT directors, and partner crews who live in the implementation detail.
Integrations overview
Card processing, indoor wayfinding, CRM, email, headless CMS. What plugs in and how.
Detail on request via your account contact
Webhooks reference
Event payloads for activations, top-ups, redemptions, vendor settlements, status changes.
Detail on request via your account contact
POS app technical spec
Hardware compatibility matrix, local mode, offline behaviour, sync rules.
Detail on request via your account contact
Visitor app spec
iOS and Android, web wallet fallback, bundled offline data, push targeting, deep links.
Detail on request via your account contact
Network and connectivity
Wi-Fi 7 mesh sizing, private 5G option, redundancy patterns, bandwidth budget per terminal.
Detail on request via your account contact
Data export and reporting
Per-event exports, vendor settlement reports, finance reconciliation. Formats and schemas.
Detail on request via your account contact
FAQ
Common questions, straight answers.
The questions every operator, vendor, and procurement team asks. Grouped by where the conversation usually starts.
General
What Ludo is, who it is for, what it costs, how to start.
Payments and operations
Wallet, settlement, hardware, processing fees, vendor onboarding.
Technical
Integrations, data, network, offline mode, security posture.
POS app support
Troubleshooting and day-of-show questions for the Ludo POS terminal.
Platform and data support
Operator dashboard, exports, vendor settlement, post-event reports.
Support
Need a human?
Live ops support for active deployments runs through your dedicated comms channel. For everything else, here is how to reach us.
gday@ludo.computer
Phone (Australia)
1300 669 117
Hours
Mon to Fri, 9am to 5pm AEST. Live ops outside hours during deployments.
Live chat
Chat widget bottom-right of every page.
Take it further
Want a guide we have not written yet?
Tell us what would help. The list above grows when operators tell us what they actually need on day three of a 12-day fair.