Question 1

Does it support offline mode?

Accepted Answer

Ludo is online-first, but supports offline mode. If connectivity drops, supported payments and scans can continue locally, then sync automatically when the network returns.

Question 2

Can I use my own hardware?

Accepted Answer

Yes. The platform supports standard Android devices and compatible payment terminals. No proprietary hardware lock-in.

Question 3

How fast are vendor payouts?

Accepted Answer

Settlement timing depends on the payment method. Some methods settle same-day, others run daily, and standard card payments typically clear T+2 (around 48 hours on business days). Revenue splits are calculated in real time, with live earnings visible to both vendor and venue from the first sale.

Question 4

How do payments work?

Accepted Answer

Ludo supports POS terminals, self-service kiosks, visitor apps, cards, wristbands, and mobile app wallet in one operating suite.

Question 5

Can we still accept cash?

Accepted Answer

Absolutely. The platform is flexible: you can run card-first, cash-enabled, or a hybrid model.

Question 6

Can the visitor app sync from our existing CMS?

Accepted Answer

Yes. If you have already planned your event in a CMS, spreadsheet, or website, the visitor app should be a presentation layer over that data, not a parallel database. Updates publish through, two sources of truth become one.

Question 7

How do I log in to the Ludo POS app?

Accepted Answer

Operators can log in by tapping their RFID wristband on the device, or by entering their PIN manually. Your venue administrator sets up operator accounts via the Ludo dashboard.

Question 8

How do I process a payment?

Accepted Answer

Browse the product catalogue, add items to the cart, then tap "Pay". The device will prompt the customer to tap, insert, or swipe their card. The transaction completes automatically and a receipt prints on the built-in printer.

Question 9

How do I access the Ludo dashboard?

Accepted Answer

Visit dash.ludo.computer and log in with the credentials provided by your account manager. The dashboard provides real-time sales data, vendor management, and system configuration.

Question 10

How are vendor payouts handled?

Accepted Answer

Revenue splits are calculated in real time and visible to both venue and vendor on the live dashboard from the first sale. Settlement timing depends on the payment method: some methods settle same-day, others run daily, and standard card payments typically clear T+2 (around 48 hours on business days). Settlement reports are available after each trading day.

Practical resources for the day-of-show team.

FunPass support

FAQ

Support

General guides for live FunPass operations.

Top up a FunPass

Refund a FunPass purchase

Use FunPass Offline mode

Common questions, straight answers.

General

Payments and operations

Technical

POS app support

Platform and data support

Need a human?

Message support

Phone (Australia)

Hours

Deployment channel

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