FunPass support
FunPass operator guide3 minute read

Refund a FunPass purchase

Find the purchase, check the details, then return the credits to the visitor.

Watch the 74-second guide

Finish the current sale. Make sure the visitor has the FunPass used for the purchase.

Zebra handheld · 74-second guide
Read the video steps
  1. Open the Home screen. From Products, tap Home in the top bar.
  2. Open Transactions. Open the three-bar menu, then tap Transactions.
  3. Find the purchase. Find the matching purchase in the transaction history.
  4. Present the FunPass. Use the FunPass to search when the purchase is hard to find.
  5. Check the purchase. Check the purchase before you issue the refund.
  6. Confirm the refund. Enter a clear reason, then submit the refund.
  7. Wait for Refund Successful. Wait for Refund Successful before you finish.
01Step 1 of 7

Open the Home screen

From Products, tap Home in the top bar.

Check before you continue

  • Finish the current sale first.
  • Wait for the FunPass Home screen.
02Step 2 of 7

Open Transactions

Open the three-bar menu, then tap Transactions.

Check before you continue

  • Open Transactions History.
  • Use Search when the list is long.
03Step 3 of 7

Find the purchase

Find the matching purchase in the transaction history.

Check before you continue

  • Check the time and amount.
  • Tap the matching transaction.
04Step 4 of 7

Present the FunPass

Use the FunPass to search when the purchase is hard to find.

Check before you continue

  • Choose Tap FunPass for a card.
  • Choose Scan FunPass for a barcode or app code.
05Step 5 of 7

Check the purchase

Check the purchase before you issue the refund.

Check before you continue

  • Check the amount, date and payment method.
  • Check the status and items.
06Step 6 of 7

Confirm the refund

Enter a clear reason, then submit the refund.

Check before you continue

  • Check the refund amount.
  • Tap Confirm Refund.
07Step 7 of 7

Wait for Refund Successful

Wait for Refund Successful before you finish.

Check before you continue

  • Tell the visitor that the credits have returned.
  • Tap Done.

Does the screen look different?

Stop the task and contact Ludo Support. Do not guess the next step.

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