This Cookie Policy explains how Sendrato Australia Pty Ltd uses cookies and similar technologies on Ludo websites, applications, and private proposal rooms. It should be read with our Privacy Policy.
1. What cookies are
Cookies are small files stored by a browser or device. Similar technologies include local storage, web beacons, pixels, SDK events, and server-side analytics events.
2. Strictly necessary technologies
We use necessary cookies and storage to keep the site and applications working. These may support authentication, fraud prevention, load balancing, security, region preference, and private Blueprint access.
Blocking necessary cookies may break sign-in, region selection, private proposal links, account deletion flows, or other parts of the service.
3. Website analytics
We use analytics to understand page views, referrers, UTM parameters, public experiment dimensions, and product interest. Vercel Web Analytics does not use tracking cookies. Google Analytics may use cookies or similar technologies according to Google's policies and browser settings.
4. Account-level visitor tracking
We may use account-level visitor analytics to understand company interest in Ludo pages. These signals help sales and support teams prioritise follow-up. We do not use them to make wholly automated decisions with legal or similarly significant effects.
5. Help Scout support form
The Help Scout support form across our public website is opt-in. Ludo displays a Help button when a page opens, but the Help Scout script does not load until someone chooses Help or Message support. Help Scout may then use cookies or local storage to operate and secure the form. We do not use it for advertising or pass account identity or session data from our website. This website integration does not enable Docs, AI Answers, live chat, proactive Messages, previous conversations, or attachments.
6. Email pixels
Transactional and marketing emails may include pixels or tracked links to measure delivery, opens, and clicks. These measurements help us understand whether important messages were delivered and whether sales messages are useful.
7. Blueprint analytics
Private Blueprint links may record page views, section views, CTA clicks, approximate city or country, referrer host, UTM parameters, and engagement events. These records are tied to a named share link and pseudonymous hashes, not raw IP addresses or raw proposal tokens.
8. Managing cookies
Most browsers allow cookies to be blocked, deleted, or restricted to specific sites. Device operating systems may also provide controls for mobile identifiers and app tracking. Those settings are controlled by the browser, device, or platform provider.
9. Contact
Questions about this Cookie Policy may be sent to gday@ludo.computer.