Sendrato Australia Pty Ltd (ABN 98 605 555 833) (Sendrato, we, us, or our) operates the Ludo Leisure Suite, a platform for cashless payments, ticketing, and visitor experience at events and venues.
These Platform Terms summarise the terms on which event organisers and venues (each an Organiser or Customer) use the Ludo Leisure Suite. They apply alongside any signed master services agreement (MSA), statement of work, or event-specific agreement between Sendrato and a Customer (a Services Agreement). Where these Platform Terms conflict with a signed Services Agreement, the Services Agreement prevails.
1. The Services
1.1 Sendrato provides the Ludo Leisure Suite, which may include:
- Cashless payment infrastructure using wristbands, cards, UIDs, and mobile wallets;
- Self-service top-up kiosks and staffed cash desks;
- Point-of-sale terminals and vendor devices;
- Ticketing, access control, and entry scanning;
- Visitor-facing mobile applications published by Ludo Leisure Suite Pty Ltd on behalf of Sendrato;
- Reporting, reconciliation, and settlement dashboards;
- Integrations with ticketing, CRM, and loyalty systems agreed in writing.
1.2 The specific services, deliverables, pricing, and event dates for each engagement are set out in a Services Agreement.
2. Customer Obligations
2.1 The Customer will:
- Provide timely, accurate, and complete information required for Sendrato to deliver the services;
- Appoint an operational point of contact for each event;
- Provide access to the event site, power, network, and any agreed pre-event build windows;
- Communicate event-specific rules (refund rules, minor restrictions, food and alcohol policies) to Sendrato in advance;
- Instruct vendors and staff on correct use of Sendrato equipment;
- Pay Sendrato in accordance with the Services Agreement.
2.2 The Customer is responsible for compliance with its own regulatory obligations, including licensing, permits, occupational health and safety, and its obligations under the Australian Consumer Law as a supplier of goods and services at the event.
3. Fees and Settlement
3.1 The Customer agrees to pay Sendrato the fees set out in the Services Agreement, which may include:
- Platform and hardware fees;
- Deployment and on-site crew fees;
- Transaction processing fees payable to Sendrato or its payment acquiring partner;
- Service Fees collected from End Users, where applicable;
- Optional modules or integrations.
3.2 All amounts are in Australian Dollars unless specified otherwise and are exclusive of GST.
3.3 Settlement of cashless funds to the Customer is performed by our payment acquiring partner in accordance with the Services Agreement and the acquirer's terms. Indicative settlement timeframes and any holdback amounts are specified in the Services Agreement.
3.4 End User refunds, chargebacks, and Remaining Balance return costs may be deducted from settlements or invoiced separately, as set out in the Services Agreement.
4. Data and Privacy
4.1 The parties acknowledge that in the course of delivering the services:
- Personal Information about End Users is handled by Sendrato as the controller for operational, AML/KYC, and platform purposes, under our Privacy Policy;
- Sendrato may also process Personal Information on behalf of the Customer for Customer-specific purposes, where agreed in writing;
- The Customer is responsible for its own compliance with the Privacy Act 1988 (Cth) in respect of Personal Information it receives or handles in its own right.
4.2 Sendrato will provide the Customer with Event-related reporting and data extracts agreed in the Services Agreement. The Customer will use that data only for the purposes disclosed to End Users and consistent with applicable privacy laws.
4.3 Sendrato uses sub-processors to operate the platform. Current sub-processors are listed in section 10 of the Privacy Policy.
5. Equipment and Intellectual Property
5.1 Equipment supplied by Sendrato (kiosks, terminals, wristbands, cards, signage, and ancillary hardware) remains Sendrato's property unless the Services Agreement explicitly transfers title.
5.2 The Customer is responsible for equipment during the agreed deployment period, excluding fair wear and tear. Lost or damaged equipment is chargeable at rates set out in the Services Agreement.
5.3 All Intellectual Property in the Ludo Leisure Suite, including software, designs, and documentation, is and remains owned by Sendrato or its licensors. The Customer is granted a limited, non-exclusive, non-transferable licence to use the platform during the term of the Services Agreement for its events.
5.4 The Customer grants Sendrato a licence to use the Customer's brand marks for the limited purpose of delivering the services (for example, displaying the event logo on kiosks and in the app).
6. Service Availability and Support
6.1 Sendrato uses reasonable endeavours to keep the platform available and performant during events. On-site support, response time commitments, and any service level credits are set out in the Services Agreement.
6.2 Off-event support is provided via hello@ludo.computer during Australian business hours.
6.3 The platform depends on third-party services (including telecommunications networks, cloud providers, and payment networks). Availability may be affected by factors outside Sendrato's reasonable control.
7. Warranties and Disclaimers
7.1 Each party warrants that it has the power and authority to enter into the Services Agreement and these Platform Terms.
7.2 Sendrato warrants that it will perform the services with due care and skill and in accordance with industry standards.
7.3 To the maximum extent permitted by law, and subject to section 9 below, Sendrato excludes all other warranties, representations, or guarantees, whether express or implied.
8. Liability
8.1 Except as provided in section 9, each party's total aggregate liability under or in connection with the Services Agreement and these Platform Terms is limited to the fees paid or payable by the Customer to Sendrato in the 12 months preceding the event giving rise to the claim, unless a different cap is agreed in the Services Agreement.
8.2 Neither party is liable for indirect, incidental, or consequential losses, including loss of profits, revenue, business, goodwill, or data, except where those losses cannot be excluded at law.
9. Australian Consumer Law
9.1 Nothing in these Platform Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) where the law does not permit exclusion, restriction, or modification.
9.2 Where Sendrato is permitted by law to limit its liability for a failure to comply with a non-excludable consumer guarantee, Sendrato's liability is limited to, at Sendrato's option, re-supply of the services or payment of the cost of re-supply.
9.3 The unfair contract terms regime under the Australian Consumer Law applies to certain small business contracts. Where it applies, these Platform Terms and the Services Agreement are to be interpreted consistent with that regime.
10. Term and Termination
10.1 The term of each engagement is set out in the relevant Services Agreement.
10.2 Either party may terminate a Services Agreement for material breach if the breach is not cured within 14 days of written notice.
10.3 Either party may terminate a Services Agreement immediately if the other party becomes insolvent or enters external administration.
10.4 On termination, the Customer will pay all fees accrued up to the date of termination and return any Sendrato equipment. Sections relating to data, confidentiality, intellectual property, fees accrued, and liability survive termination.
11. Confidentiality
11.1 Each party will keep confidential information of the other party confidential and use it only for the purpose of the engagement. Confidential information does not include information that is in the public domain through no fault of the receiving party, or that the receiving party is required to disclose by law.
12. Dispute Resolution
12.1 If a dispute arises, the parties will attempt in good faith to resolve it through senior management discussions within 20 Business Days of a written dispute notice.
12.2 If the dispute is not resolved, either party may commence court proceedings. Nothing in this clause prevents a party from seeking urgent injunctive, interlocutory, or declaratory relief.
13. General
Governing Law. These Platform Terms and each Services Agreement are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of its courts.
Assignment. The Customer may not assign any rights under a Services Agreement without Sendrato's prior written consent, except to a related body corporate. Sendrato may assign its rights to a related body corporate or to a successor in connection with a sale or reorganisation.
Notices. Notices under a Services Agreement must be in writing and delivered by email to the contact addresses exchanged between the parties.
Severability. If a clause is held invalid or unenforceable, the remaining clauses continue in force.
Amendments. These Platform Terms may be updated from time to time. We will post updates to this page with a revised "Last updated" date. Changes to a signed Services Agreement must be agreed in writing.
14. Contact
Sendrato Australia Pty Ltd
1044A Dandenong Rd, Carnegie VIC 3163, Australia
Email: hello@ludo.computer