Back to homeSupport

How can we help?

Find answers to common questions, troubleshoot issues, or get in touch with our team.

Email

hello@ludo.computer

Phone

1300 669 117

Hours

Mon to Fri, 9am to 5pm AEST

Live Chat

Chat with us via the widget in the bottom right

POS App

Troubleshooting and usage guides for the Ludo POS terminal app.

Platform and Data

Dashboard access, vendor payouts, security, and data handling.

Legal

Policies and agreements governing use of the Ludo platform.

Privacy Policy

How we collect, use, and protect your data.

Terms of Service

End user terms for wristbands, cards, and payments.

AML / CTF Policy

Anti-money laundering and counter-terrorism financing.

Still need help?

Our team is here to help with setup, troubleshooting, or anything else. Reach out and we will get back to you within one business day.

Email Support Contact Form

How can we help?

Email

Phone

Hours

Live Chat

POS App

How do I log in to the Ludo POS app?

How do I process a payment?

What happens if the internet goes down?

How do I look up a FunPass wristband?

The NFC reader is not responding. What should I do?

How do I print a receipt?

How do I switch environments or connect to a different server?

The app crashed or is not responding. What do I do?

Platform and Data

How do I access the Ludo dashboard?

How are vendor payouts handled?

Is our data secure?

Where is my data stored?

Legal

Privacy Policy

Terms of Service

AML / CTF Policy

Still need help?